Terms of service

Overview

Welcome to Scent Chamber!

Scent Chamber is operated by Scent Chamber Ltd, a company registered in England and Wales.

Company registration number: 17234521
Registered office: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
Email: info@scentchamber.co.uk

Throughout these Terms of Service, the terms “we”, “us” and “our” refer to Scent Chamber Ltd.

Scent Chamber Ltd operates this website and online store, including its products, content and related services. Our online store is powered by Shopify.

These Terms of Service govern your use of our website and purchases made through our store. Please read them carefully before using our services.

Nothing in these Terms of Service affects your statutory rights under applicable UK consumer protection laws.

1. Access and account

When placing an order or creating an account, you agree to provide accurate, complete and up-to-date information, including your contact, billing and delivery details.

You are responsible for keeping your account login details confidential and for activities carried out through your account.

If you believe someone has accessed your account without permission, please contact us at info@scentchamber.co.uk.

We reserve the right to suspend or restrict access to accounts where we reasonably suspect fraudulent activity, misuse or a breach of these Terms of Service, subject to applicable law.

Nothing in this section affects your statutory consumer rights.

2. Our products

Scent Chamber Ltd aims to provide accurate descriptions and images of all products available on our website.

Product appearance, including packaging and colour, may vary slightly from photographs due to lighting, screen settings or minor packaging changes.

Fragrance is subjective, and individual experiences of scent, projection and longevity may vary.

We reserve the right to update product descriptions, discontinue products or limit quantities, subject to applicable law.

All products supplied to consumers must meet the requirements of applicable UK consumer protection legislation, including the Consumer Rights Act 2015.

Nothing in this section affects your statutory consumer rights.

3. Orders

When you place an order through our website, you are making an offer to purchase the selected products from Scent Chamber Ltd.

After placing your order, you will receive an order acknowledgement by email. This confirms that we have received your order but does not necessarily mean that we have accepted it.

A contract is formed when we send you an email confirming that your order has been dispatched, unless we expressly confirm acceptance at an earlier stage.

We may decline an order before acceptance for legitimate reasons, including product unavailability, payment issues, suspected fraud or an obvious pricing error. If we have taken payment for an order that we cannot accept, we will issue a full refund.

Please check your order details carefully before completing your purchase. If you need to amend or cancel an order before dispatch, contact us as soon as possible at info@scentchamber.co.uk. We will try to accommodate your request.

For eligible online purchases, you generally have a legal right to cancel within 14 days after receiving your goods, subject to applicable exceptions. Certain sealed products may be excluded from cancellation rights if they have been unsealed after delivery and cannot be returned for health protection or hygiene reasons, where the legal requirements for that exception are met.

Your cancellation, return and refund rights are explained further in our Refund Policy.

Nothing in this section excludes or restricts your statutory rights under applicable UK consumer protection legislation, including your rights where goods are faulty, damaged or not as described.

4. Prices and billing

All prices displayed on our website are in pounds sterling (GBP) and include VAT where applicable. Delivery charges, if any, will be clearly displayed before you complete your purchase. The total amount payable will be shown at checkout before you place your order.

5. Shipping and delivery

We aim to dispatch and deliver orders within the timeframes stated in our Shipping Policy. Delivery estimates are provided for guidance and are not guaranteed.

We will notify you if we become aware of a significant delay affecting your order.

For orders placed by consumers, responsibility for the goods remains with Scent Chamber Ltd until the goods are delivered into your physical possession, or into the possession of a person you have identified to receive them, in accordance with applicable UK consumer law.

Nothing in this section affects your statutory consumer rights.

For further information about delivery options, charges and estimated timescales, please see our Shipping Policy.

6. Intellectual property

Unless otherwise stated, the content on this website, including our original text, photographs, graphics, logos and website design, belongs to Scent Chamber Ltd or is used with permission from the relevant rights holders.

Our website content is protected by applicable intellectual property laws. You may use the website for personal, lawful purposes but must not reproduce or commercially exploit our original content without permission, except where permitted by law.

Any third-party brand names, trademarks or logos mentioned on our website remain the property of their respective owners. Their appearance does not imply any affiliation with or endorsement of Scent Chamber Ltd.

Nothing in these Terms transfers ownership of intellectual property rights to customers or restricts rights that cannot lawfully be excluded.

7. Optional third-party tools

Our website may provide access to features or tools operated by third parties, such as payment services or other website functionality.

Some third-party services may be subject to their own terms and privacy policies, which we encourage you to review.

We are not responsible for the independent operation of third-party websites or services outside our control, except where applicable law requires otherwise.

Nothing in this section excludes or restricts Scent Chamber Ltd's responsibilities to customers under applicable consumer protection legislation or affects your statutory rights.

8. Third-party websites and links

Our website may contain links to websites or services operated by independent third parties.

These websites are not controlled by Scent Chamber Ltd, and their content, availability and privacy practices may differ from ours.

We recommend reviewing the relevant terms and privacy policies before using third-party websites.

We are not responsible for products or services purchased independently from third-party businesses through external websites, except where applicable law provides otherwise.

Nothing in this section limits our responsibility for products purchased directly from Scent Chamber Ltd or affects your statutory consumer rights.

9. Relationship with Shopify

Our online store is powered by Shopify, which provides the ecommerce technology used to operate our website, process orders and support related services.

When you browse or use our website, certain information may be processed by Shopify in accordance with our Privacy Policy and Shopify's applicable privacy notices.

Products purchased through this website are sold by Scent Chamber Ltd, not Shopify.

Scent Chamber Ltd remains responsible for fulfilling customer orders and meeting its obligations under applicable UK consumer protection legislation.

Nothing in this section excludes or restricts any rights or remedies available to consumers under applicable law.

10. Privacy policy

Scent Chamber Ltd respects your privacy and is committed to handling personal information in accordance with applicable UK data protection legislation.

Our Privacy Policy explains what personal information we collect, how we use it, who we share it with and the rights available to you.

Our website is powered by Shopify, which processes certain personal information to provide and support our online store.

For further information about Shopify's processing of personal information, please refer to Shopify's Privacy Policy.

Nothing in these Terms of Service limits your rights under applicable data protection legislation.

11. Customer feedback and reviews

Customers may choose to submit reviews, comments or feedback about our products and services.

By submitting feedback for publication, you give Scent Chamber Ltd permission to display, reproduce and share that feedback in connection with our website, products and marketing, without payment, unless otherwise agreed.

You confirm that any feedback you submit reflects your genuine experience and does not knowingly contain false, unlawful or misleading information.

We may moderate or remove feedback that is unlawful, abusive, fraudulent or otherwise breaches our published review guidelines.

We will not knowingly publish fabricated reviews or misrepresent customer feedback.

Any personal information associated with feedback will be handled in accordance with our Privacy Policy and applicable data protection legislation.

Nothing in this section affects your statutory consumer rights.

12. Errors, inaccuracies and omissions

We aim to ensure that all information on our website, including product descriptions, prices, availability and delivery charges, is accurate and up to date.

Occasionally, errors or omissions may occur. We reserve the right to correct inaccurate information and update our website where necessary.

If we discover an error affecting an order before it has been accepted, we may contact you to explain the issue and offer you the opportunity to proceed on the corrected terms or cancel the order.

If an order cannot be fulfilled because of an error, we will notify you and provide any refund required by applicable law.

Nothing in this section affects your statutory consumer rights, including your rights where goods are incorrectly described or do not meet applicable legal requirements.

13. Prohibited uses

You agree to use the Scent Chamber Ltd website lawfully and responsibly.

You must not:

Use our website for fraudulent, unlawful or misleading activities.
Attempt to gain unauthorised access to our website, customer accounts or computer systems.
Introduce viruses, malware or other harmful software.
Interfere with the security, availability or normal operation of our website.
Use our website to harass, threaten or abuse others.
Infringe the intellectual property rights of Scent Chamber Ltd or third parties.
Collect, access or misuse another person's personal information unlawfully.
Send unsolicited commercial messages through our website.
Use automated tools or processes in ways that compromise website security, disrupt our services or breach applicable law.

We may restrict or suspend access to our website or customer accounts where we reasonably believe these rules have been breached, subject to applicable law.

Nothing in this section prohibits lawful consumer activity or limits your statutory consumer rights.

14. Automated access and website security

We may use reasonable technical measures to protect our website, customer information and online services from misuse.

Automated tools, including bots and AI agents, must not be used to gain unauthorised access, interfere with website security, overload our systems or collect personal information unlawfully.

We may restrict automated activity that threatens the security, availability or proper functioning of our website.

Nothing in this section prohibits lawful activity or restricts customers' statutory rights.

15. Suspension and termination

We may suspend or restrict access to our website or customer accounts where we reasonably believe there has been fraudulent activity, unlawful conduct, a security risk or a serious breach of these Terms of Service.

Where reasonably practicable, we will explain the reason for the restriction and provide an opportunity to resolve the issue.

Suspension or termination of website access does not remove any rights or obligations arising from orders already accepted.

The provisions concerning intellectual property, customer feedback, liability, dispute resolution and other matters that reasonably need to continue will remain applicable after termination, subject to applicable law.

Nothing in this section affects your statutory consumer rights.

16. Product quality and statutory rights

We aim to ensure that all products sold by Scent Chamber Ltd are accurately described, of satisfactory quality and fit for their intended purpose.

Fragrance preferences are subjective, and individual perceptions of scent, projection and longevity may vary.

Nothing in these Terms of Service excludes or restricts your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.

If a product is faulty, not as described or otherwise fails to meet your statutory rights, you may be entitled to a repair, replacement, refund or other remedy as provided by law.

For further information, please see our Refund Policy.

17. Limitation of liability

Nothing in these Terms of Service excludes or limits Scent Chamber Ltd's liability for:

Death or personal injury caused by our negligence;
Fraud or fraudulent misrepresentation;
Breach of your statutory rights under the Consumer Rights Act 2015;
Any other liability that cannot lawfully be excluded or limited.

We are responsible for losses you suffer as a result of our breach of these Terms or our failure to use reasonable care and skill, where those losses were reasonably foreseeable.

We are not responsible for losses that were not reasonably foreseeable, except where applicable law requires otherwise.

Our products are intended for personal use. To the extent permitted by law, we are not liable for business losses arising from purchases made for commercial purposes.

Nothing in this section affects your statutory consumer rights.

18. Customer responsibilities

You agree to use our website lawfully and not to interfere with its security, operation or availability.

You must not knowingly provide false information, misuse another person's payment details, or use our website for fraudulent or unlawful activities.

If your unlawful actions cause Scent Chamber Ltd to suffer a loss, we may seek to recover that loss where legally permitted.

Nothing in this section requires you to compensate us for losses caused by our own negligence, breach of contract or failure to comply with applicable law.

Nothing in this section limits your statutory consumer rights.

19. Severability

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will not apply to the extent of the issue.

The remaining provisions will continue to apply, provided they can operate lawfully and fairly.

Nothing in this section limits or excludes your statutory consumer rights.

20. Entire agreement and waiver

These Terms of Service, together with the policies referenced on our website, set out the terms that apply to your use of our website and purchases from Scent Chamber Ltd.

If we do not immediately enforce a provision of these Terms, this does not mean we have permanently waived our right to enforce it.

Nothing in these Terms excludes information, promises or rights that must legally form part of a consumer contract.

If any provision conflicts with applicable consumer protection legislation, the relevant statutory rights will take precedence.

21. Transfer of rights and obligations

Scent Chamber Ltd may transfer its rights and obligations under these Terms of Service to another organisation, provided this does not reduce your contractual or statutory rights.

We will notify you if a transfer affects an outstanding order or your rights under an existing contract.

You may transfer your rights or obligations under these Terms where permitted by applicable law or with our written agreement, which we will not unreasonably withhold.

Nothing in this section limits your statutory consumer rights.

22. Governing law

These Terms of Service are governed by the laws of England and Wales.

If you are a consumer residing in Scotland or Northern Ireland, you may also benefit from the mandatory consumer protections applicable in your country of residence.

Nothing in these Terms prevents consumers from bringing legal proceedings in courts that have jurisdiction under applicable law.

Nothing in this section limits or excludes any statutory consumer rights.

23. Translations

These Terms of Service are written in English.

If we provide translations into other languages, they are intended to help customers understand these Terms.

If there is a difference between versions, the English version will be used for interpretation, except where applicable law requires otherwise.

Nothing in this section limits your statutory consumer rights.

24. Headings

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

25. Electronic communications

When you place an order with Scent Chamber Ltd, we may contact you electronically about your purchase, including order confirmations, payment information, dispatch updates and customer service matters.

We may also send important communications relating to your account, our services or changes affecting your orders.

Marketing emails will only be sent where permitted by applicable UK data protection and electronic marketing laws. Where consent is required, we will obtain it before sending marketing communications.

You can unsubscribe from marketing emails using the unsubscribe link provided or by contacting info@scentchamber.co.uk.

Unsubscribing from marketing emails will not prevent us from sending essential communications relating to your orders.

For more information, please see our Privacy Policy.

26. Fragrance products and brand references

Scent Chamber Ltd sells fragrance products inspired by popular fragrance styles.

Any third-party brand names or trademarks referenced on our website are used for descriptive or comparative purposes only. Scent Chamber Ltd is independent and is not affiliated with, endorsed by or sponsored by those brands.

Fragrance preferences and perceptions of scent, projection and longevity vary between individuals.

Customers should review the product information, ingredients and safety instructions before use. Discontinue use if irritation occurs.

Nothing in this section excludes or restricts your statutory consumer rights.

27. Changes to Terms of Service

Scent Chamber Ltd may update these Terms of Service from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will be available on our website.

Any changes will generally apply to orders placed after the updated Terms take effect. Changes will not retrospectively alter the terms of orders already accepted, unless permitted by applicable law or agreed with the customer.

Where required by law, we will provide appropriate notice of significant changes.

Nothing in this section affects your statutory consumer rights.