Shipping Policy

Last updated: 27 October 2026

At Scent Chamber Ltd, we aim to process and deliver your fragrance orders as quickly and reliably as possible.

This policy explains our UK delivery arrangements, shipping charges and what happens if an order is delayed, lost or delivered incorrectly.

1. Order Processing

We aim to process orders promptly after they are placed and payment has been successfully received.

Processing times may vary depending on order volumes, weekends, public holidays and other operational circumstances.

Once your order has been dispatched, we will send you a dispatch confirmation email with tracking information where available.

2. UK Delivery

We currently use Royal Mail Tracked 48 for UK deliveries.

Royal Mail Tracked 48 generally aims to deliver within two to three working days after dispatch, but this is an estimate rather than a guaranteed delivery date.

The estimated delivery time does not include order processing time.

If your delivery is taking longer than expected, please contact us at info@scentchamber.co.uk, quoting your order number.

Unless a different delivery period has been agreed with you, we will deliver your order without undue delay and within 30 days of the contract being formed, as required by applicable UK consumer law.

3. Shipping Costs

We offer free UK delivery on orders with a subtotal of £40 or more after discounts. Free delivery is applied automatically at checkout, with no delivery code required.

Buy two or more scents and enter BUNDLE10 at checkout for 10% off. This offer can be used with free UK delivery when your order subtotal remains £40 or more after the discount.

For orders with a subtotal below £40 after discounts, the applicable delivery charge will be displayed at checkout before payment.

Any delivery charges will be clearly included in the total amount payable before you complete your order.

4. Delivery Addresses

Please ensure that your delivery name, address and postcode are accurate and complete when placing your order.

If you notice an error, contact us as soon as possible at info@scentchamber.co.uk. We will try to update your delivery details before dispatch, although changes may not always be possible once an order has been handed to the courier.

Where delivery fails because the customer supplied an incorrect or incomplete address, additional delivery costs may apply where reasonable and legally permitted.

Nothing in this section excludes our responsibility for delivery failures caused by us or our delivery partners, or limits your statutory consumer rights.

5. Delayed or Lost Parcels

If your parcel is significantly delayed or appears to be lost, please contact us at info@scentchamber.co.uk with your order number.

We will investigate the issue with Royal Mail and keep you informed of the outcome.

For consumer purchases, Scent Chamber Ltd remains responsible for the goods until they are delivered into your physical possession or that of a person you have nominated to receive them, in accordance with applicable UK consumer law.

Where goods are lost in transit or not delivered, we will provide an appropriate replacement or refund in accordance with your statutory rights.

If we fail to deliver within the agreed timeframe, you may have the right to request delivery within an additional reasonable period or, in certain circumstances, cancel the order and receive a refund.

6. Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible at info@scentchamber.co.uk.

Please include your order number, a description of the damage and photographs where available.

Photographs can help us investigate delivery issues but are not a condition of exercising your statutory consumer rights.

For more information about faulty or damaged goods, please see our Refund & Returns Policy.

7. Contact Information

For shipping enquiries, please contact:

Scent Chamber Ltd
Company registration number: 17234521
Registered office: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom
Email: info@scentchamber.co.uk

Our registered office is not a returns address. Please contact us for return instructions.

Nothing in this Shipping Policy affects your statutory rights under applicable UK consumer protection legislation.